IT SYSTEMS & SERVICES

 

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Strengths

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  Hardware Management
Virus Protection
Server Management
 

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IT SYSTEMS AND SERVICES formerly (SYSTEMS & SERVICES) is a group of professionals providing IT Support Services and engaged in the supply and maintenance of Computer, Peripherals, Media Consumables and other solutions in the fast growing IT sector. Established in 1989, we at IT Systems & Services  believe in providing complete satisfaction to our clients. Our field of expertise lies in the area of Servers, workstations, Desktops installations, Hardware maintenance, Proxies and Networking, Installation of LAN & WAN and setup and installation of ISDN and Leased Line connections along with providing reliable wireless network.

Abhay Bisht, B.E. with more than 14 years experience in the IT industry leads this team of professionals in every aspect of the service provided to the clients.

A technology driven company, he strongly believes that it is the professional ethics and sound value systems that they bring to the table that sets them apart from the milieu.

ITSS believes that intra and inter organisational transparency of procedures and integrity in business dealing forms the true basis of organisational culture where each and every individual is knowledgeable and eventually responsible for the clients’ satisfaction.

The work force, combines professional expertise with modern management thinking, advanced technology with commitment and a positive risk taking attitude setting us apart as a leader in its chosen sphere of activities. Our willingness to accept the dynamism of the industry is the recipe of our success. We value relationships and will always be ready to take that extra step or go that added mile for our clients.


Focus

To provide integrated solutions for Local Area Network (LAN), Wide Area Network (WAN), Wireless Connectivity, Internet, Software support,  Web based and Network solutions. 


Strengths

Dedicated and qualified work force.

Direct management interaction with customers. Low Cost – High Quality Solutions.

Channel Partner of Rediff and Net4india for all domain & hosting services.

Authorised Channel Partner with Intel, Seagate, AMD, ASUS,CISCO and Patton.

Authorised Microsoft Systems Integrator.

Support Partners for Symantec (Norton).


Services

ITSS has an excellent Support Management system that focuses attention on the Market needs. Our Management Team will take care of the day to day needs of our Clients while our In-house Team handles the entire spectrum of Return to bench services.


Hardware Management

In our Hardware management plan, we cover the maintenance of all types/makes of Servers, Workstations, Desktops, Printers, Modems, Scanners and Network components.

Our engineers manage the day to day maintenance calls on Systems, Peripherals and accessories related problems.

We also cover any new equipment installation upgradation and relocation directly or with our channel partners if necessary.

A minimum Response Time is maintained for all reported calls.

Our coverage the offsite locations like factories, plants, institutes etc., located away from the city with a response time relative to the distance from the service zone.

We plan and implement a Preventive Maintenance schedule so as to ensure an uninterrupted effective operation of the equipment.

 

Virus Management

Our Virus Management Plan covers the Client- Server set up. We also implement necessary virus monitoring system which includes routine virus checks and OEM updates on the entire Network.

We also study your present facilities and suggest a complete virus protection solution.

 

Server Management

In our Server Management, we cover the Server Operating Systems, Web Server, Mail Server Applications and Firewalls. Supported OS are Novell NetWare, Windows NT, Windows 2000, Windows 2003, Linux and Unix Operating Systems.

New installation, upgradation and trouble shooting of the Network Operating System, Remote access and Connectivity issues are also covered.

Network Operating System Administration including user administration is covered in co-ordination with client designated representative.

Keeping track of the latest updates and patches released by the Software developers, we implement the same during the periodic maintenance schedule.

Our services are NOT limited to working hours/days and are extended to a round the Clock Service in emergency situations.

 

 

 

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